Privacy policy
🔒 BluZone Pets — Privacy Policy
Compliant with California Consumer Privacy Act (CCPA/CPRA), and applicable to all US states.
Effective Date: April 15, 2026 Last Updated: April 15, 2026
Introduction
BluZone Pets LLC ("BluZone Pets," "we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and protect information about you when you visit BluZonePets.us, make a purchase, or otherwise interact with us.
This policy applies to all visitors, customers, and users of BluZonePets.us regardless of your state of residence. California residents have additional rights described in the California Privacy Rights section below.
By using our website or purchasing our products, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect the following categories of personal information:
A. Information You Provide Directly
- Full name
- Billing and shipping address
- Email address
- Phone number
- Payment information (processed securely — we do not store full credit card numbers)
- Order history and purchase details
- Communications you send us including emails, contact form submissions, and customer service inquiries
B. Information Collected Automatically When you visit BluZonePets.us, we automatically collect:
- IP address and approximate location data
- Browser type and version
- Device type and operating system
- Pages visited, time spent on pages, and referring URLs
- Cookies and similar tracking technologies (see Cookie Policy section below)
- Clickstream data and interaction data
C. Information from Third Parties We may receive information about you from:
- Payment processors (Shopify Payments, PayPal, or similar)
- Shipping and fulfillment partners
- Marketing and analytics platforms (Google Analytics, Meta Pixel, or similar)
- Social media platforms when you interact with our content
2. How We Use Your Information
We use your personal information for the following purposes:
- Order fulfillment — processing, shipping, and delivering your purchases
- Customer service — responding to inquiries, resolving disputes, and providing support
- Account management — creating and managing your customer account
- Marketing communications — sending promotional emails, product updates, and offers (with your consent where required)
- Website improvement — analyzing usage patterns to improve our website and user experience
- Legal compliance — meeting our legal obligations under applicable state and federal law
- Fraud prevention — detecting and preventing fraudulent transactions and unauthorized access
- Business operations — internal record keeping, accounting, and business administration
We do not sell your personal information to third parties for their own marketing purposes.
3. How We Share Your Information
We share your personal information only as necessary to operate our business:
Service Providers We share information with trusted third-party service providers who assist us in operating our website and fulfilling orders, including:
- Shopify (e-commerce platform)
- Payment processors
- Shipping carriers (UPS, FedEx, USPS, or similar)
- Email marketing platforms
- Analytics providers
All service providers are contractually obligated to use your information only as directed by BluZone Pets and in accordance with this Privacy Policy.
Legal Requirements We may disclose your information when required by law, court order, or government authority, or when we believe disclosure is necessary to protect the rights, property, or safety of BluZone Pets, our customers, or others.
Business Transfers In the event of a merger, acquisition, or sale of all or substantially all of our assets, your information may be transferred as part of that transaction. We will notify you via email or prominent notice on our website before your information becomes subject to a different privacy policy.
We do not:
- Sell your personal information to third parties
- Share your personal information with third parties for their own marketing purposes without your explicit consent
- Use your information for automated decision-making that produces legal or similarly significant effects without human review
4. California Privacy Rights (CCPA/CPRA)
If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):
Right to Know You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources from which we collected it, the business or commercial purposes for collecting it, and the categories of third parties with whom we share it.
Right to Delete You have the right to request that we delete personal information we have collected from you, subject to certain exceptions permitted by law.
Right to Correct You have the right to request that we correct inaccurate personal information we maintain about you.
Right to Opt-Out of Sale or Sharing We do not sell or share your personal information for cross-context behavioral advertising. If this practice changes, you will have the right to opt out and we will update this policy accordingly.
Right to Limit Use of Sensitive Personal Information We do not use sensitive personal information beyond what is necessary to fulfill orders and operate our business. You have the right to request that we limit such use.
Right to Non-Discrimination We will not discriminate against you for exercising any of your California privacy rights. We will not deny you goods or services, charge you different prices, or provide a different level of quality because you exercised your rights under the CCPA/CPRA.
How to Submit a California Privacy Request To exercise any of your California privacy rights, contact us at: 📧 office@bluzonepets.com 📞 (307) 228-0093 Subject line: California Privacy Rights Request
We will respond to verified requests within 45 days. If we require additional time, we will notify you within the initial 45-day period. You may submit up to two requests per 12-month period at no charge.
Authorized Agent You may designate an authorized agent to submit requests on your behalf. We will require written proof of authorization and may verify your identity directly before processing the request.
5. Other State Privacy Rights
Residents of the following states have similar privacy rights under their respective state laws. We honor these rights for all applicable residents:
| State | Law |
|---|---|
| Colorado | Colorado Privacy Act (CPA) |
| Connecticut | Connecticut Data Privacy Act (CTDPA) |
| Virginia | Consumer Data Protection Act (CDPA) |
| Utah | Utah Consumer Privacy Act (UCPA) |
| Texas | Texas Data Privacy and Security Act (TDPSA) |
| Florida | Florida Digital Bill of Rights (FDBR) |
| Other states | As applicable state privacy laws take effect |
To exercise your privacy rights under any applicable state law, contact us at office@bluzonepets.com with the subject line Privacy Rights Request and include your state of residence.
6. Cookie Policy
Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic.
Types of cookies we use:
| Type | Purpose |
|---|---|
| Essential Cookies | Required for website functionality — cannot be disabled |
| Analytics Cookies | Help us understand how visitors use our site (e.g., Google Analytics) |
| Marketing Cookies | Used to deliver relevant advertisements (e.g., Meta Pixel) |
| Preference Cookies | Remember your settings and preferences |
Your Cookie Choices You may control cookie settings through your browser preferences at any time. Disabling certain cookies may affect website functionality. For California residents and residents of other applicable states, you may also opt out of cookies used for targeted advertising by clicking the "Do Not Sell or Share My Personal Information" link in our website footer.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including:
- Order records — 7 years for tax and legal compliance purposes
- Customer account data — for the duration of your account plus 3 years
- Marketing data — until you unsubscribe or request deletion
- Website analytics data — up to 26 months
When personal information is no longer needed, we securely delete or anonymize it.
8. Data Security
We implement commercially reasonable technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include:
- SSL/TLS encryption on all website transactions
- Secure payment processing through PCI-DSS compliant processors
- Access controls limiting employee access to personal information
- Regular security assessments of our systems and practices
No method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.
9. Children's Privacy
BluZonePets.us is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us immediately at office@bluzonepets.com and we will take prompt steps to delete such information.
10. Third-Party Links
Our website may contain links to third-party websites. This Privacy Policy applies only to BluZonePets.us. We are not responsible for the privacy practices of any third-party websites and encourage you to review their privacy policies before providing any personal information.
11. Email Marketing & Communications
If you have subscribed to our marketing emails, you may unsubscribe at any time by:
- Clicking the Unsubscribe link in any marketing email
- Emailing us at office@bluzonepets.com with the subject line Unsubscribe
We will process your unsubscribe request within 10 business days. Please note that even after unsubscribing from marketing communications, we may still send you transactional emails related to your orders and account.
12. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. When we make material changes, we will:
- Update the Last Updated date at the top of this page
- Post a notice on our website homepage
- Send an email notification to customers with active accounts where required by law
Your continued use of BluZonePets.us after the effective date of any changes constitutes your acceptance of the updated policy.
13. Contact Us — Privacy Inquiries
For privacy-related questions, requests, or concerns:
BluZone Pets LLC 959 NW 3rd Ave, Bay #6 Florida City, FL 33034
📧 office@bluzonepets.com 📞 (307) 228-0093 🌐 BluZonePets.us
Subject line for all privacy requests: Privacy Inquiry
We are committed to resolving privacy concerns promptly and will respond to all inquiries within 10 business days.